Privacy Policy
Introduction
At Melyze, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
By using our website or providing your personal data, you agree to the practices described in this policy. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
What Personal Data We Collect
When you use our website or place an order, we may collect the following information:
• First and last name
• Company name (if applicable)
• Billing and shipping address
• Email address
• Phone number
• Payment details
• IP address
When you visit our website, we may also automatically collect certain technical information, including:
• Browser type
• Internet service provider
• Device used to access the website
• Referring website or source
• Website usage and click behavior
This information helps us improve our website and provide a better user experience.
How We Use Your Personal Data
Your personal data may be used for the following purposes:
Order processing and payment
To process and deliver your order, handle payments, and provide order confirmations.
Customer service
To communicate with you regarding your order, returns, or any questions.
Marketing communications
If you have subscribed to our newsletter, we may send updates about new products, offers, or brand news. You can unsubscribe at any time.
Website improvement
To analyze website usage and improve our services, website functionality, and user experience.
Fraud prevention and security
To detect and prevent fraud, misuse, or unauthorized activity.
Legal obligations
To comply with legal requirements such as tax regulations and financial recordkeeping.
The legal basis for processing your data may include your consent, contractual necessity, legal obligations, or our legitimate business interests.
Orders and Payments
To process your order, we require certain personal information including your name, email address, shipping address, and payment details.
Your information may be shared with trusted service providers involved in order processing, including payment providers, logistics partners, and e-commerce platforms. These parties only receive the data necessary to perform their services and are required to handle your data securely.
Cookies
Our website uses cookies to improve functionality and enhance your browsing experience.
Cookies are small files stored on your device that allow our website to recognize you and collect information about website usage.
We may use:
• Functional cookies to ensure the website operates correctly
• Analytical cookies to understand website usage and performance
• Marketing cookies to personalize advertisements and content
You can adjust your cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
Order-related data may be retained for administrative, legal, or accounting purposes.
Sharing Personal Data with Third Parties
We may share your data with trusted service providers that assist us in operating our business, such as:
• Payment providers
• Shipping and delivery partners
• E-commerce platforms
• Email marketing services
• Website analytics providers
These parties process your data only on our instructions and are contractually required to protect your information.
Your personal data will never be sold to third parties.
International Data Transfers
Some of our service providers may operate outside the European Economic Area (EEA). When personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Security
We take the protection of your personal data seriously and implement appropriate technical and organizational measures to safeguard it against unauthorized access, loss, or misuse.
Your Rights
Under applicable data protection laws, you have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Request restriction of data processing
• Request data portability
• Object to certain types of processing
• Withdraw consent at any time (for example for marketing communications)
If you believe your data is being processed unlawfully, you have the right to file a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us: