Got a question?
Frequently Asked Questions
You’ll find it here
ORDERS
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. Once placed, your order cannot be changed or cancelled.
I entered the wrong address, what should I do?
Please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to update it.
I didn’t receive a confirmation email.
Check your spam folder first. Still nothing? Reach out to us, we’ll resend it.
Received the wrong item?
We’re so sorry, that shouldn’t have happened.
Email us at care@melyze.com within 48 hours with your order number and a photo.
We’ll make it right.
SHIPPING
Where do you ship?
We currently ship within Europe.
What are the delivery times?
Netherlands & Belgium: 1–2 working days.
Germany: 2–3 working days.
Rest of Europe: 3–5 working days
How much is shipping?
Netherlands: €4.95.
Belgium & Germany: €5.95.
Rest of Europe: €7.95
Will I receive tracking?
Yes, you’ll receive a tracking link once your order is dispatched.
Do I have to pay customs fees?
For orders outside the EU, import duties or taxes may apply. These are set by your local authorities and are the customer’s responsibility.
RETURNS
Can I return my order?
Yes, you can return your item within 30 days of receiving it.
How do I return an item?
You can register your return here:
https://melyze.returnless.com/
Just follow the steps, it’s quick and simple.
Is your item damaged or did you receive the wrong item?
Email us at care@melyze.com with your order number and a photo, we’ll take care of it.
Are there items that cannot be returned?
We can't accept returns on worn items or personalized pieces.
What are the return conditions?
Items must be:
- unworn
- In original condition
- in original packaging
Who pays for the return?
Return shipping costs are the customer’s responsibility.
When will I receive my refund?
Once we receive your return, refunds are processed within 5–10 working days.
PRODUCT
What materials do you use?
We use 316L stainless steel, a high-quality material known for its strength and skin-friendly properties. It won’t tarnish, rust or fade over time, and keeps its finish even with daily wear.
Is the jewelry waterproof?
Yes.
Will my jewelry discolor?
No, our pieces are made to keep their color and shine over time.
Is your jewelry suitable for sensitive skin?
Yes, all pieces are nickel-free and skin-friendly.
WARRANTY
Do you offer warranty?
Yes, every Melyze piece is covered by our lifetime guarantee.
Received a damaged item?
Send us an email at care@melyze.com with your order number and a photo, we’ll fix it for you.
PAYMENTS
Which payment methods do you accept?
We offer secure payment options including iDEAL, credit card, PayPal, and other local methods depending on your country.
DISCOUNTS & GIFTCARDS
Can I use multiple discount codes?
No, only one code can be used per order.
Why isn’t my discount code working?
Some codes may exclude sale items or have an expiration date.
Do you offer gift cards?
Yes, digital gift cards are available and do not expire.
Still need help?
You can reach us at care@melyze.com or via our contact form.
We usually reply within 24–48 hours on business days.